Quality Assurance

Medical Center Rogaška is committed to the quality and safety of its services, as evidenced by numerous domestic awards, certifications, and international accreditations.

Core Values

  • Excellence – providing quality services for our clients in line with our mission and vision.

  • Efficiency, innovation, adaptability.

  • Comprehensive services in one place.

  • Transparency, honesty, and ethical business practices.

  • Responsibility, loyalty, and dedication of employees.

  • Respect for different cultures and individuals.

  • Client-focused approach.

  • Confidentiality.

  • Clarity.

  • Health in the workplace.

  • Safety

Planning and Implementation of the Quality System

The quality management system at Medical Center Rogaška is a methodical approach to planning, implementing, and improving processes. Compliance is verified through internal and external audits according to the Canada Accreditation standard.

Our activities are carried out on several levels:

  • Implementation of preventive and corrective measures to ensure the resolution of non-conformities.

  • Quality alignment with documentation, including internal instructions, regulations, reports, and external legal provisions.

Images, brochures, and instructions help patients understand their rights and responsibilities

Care for Cleanliness and a Safe Working Environment

Health and safety are our priorities.

We conduct regular inspections:

  • Cleanliness of premises and equipment is checked through microbiological tests.

  • The suitability of the working environment is ensured through regular assessments and improvement measures.

  • Hygiene of employees and equipment is monitored internally.

Our policy also includes monitoring waste separation and disposal, as well as ensuring the cleanliness of the workspace.

Education and Professional Development of Employees

All employees are key to the success of the quality system.

We provide:

  • Annual training on quality standards.

  • Professional training for healthcare workers who need to renew their licenses.

  • Motivation and support for working in accordance with the quality policy.

All employees are responsible for monitoring non-conformities and reporting them.

Feedback and Improvements

Guest satisfaction is regularly checked through surveys. Feedback serves as a basis for service improvements.

Management conducts regular reviews of the quality system to monitor effectiveness and implement preventive measures.

These include:

  • Evaluation of the results of internal and external audits.

  • Analysis of patient feedback and implementation of necessary changes.